Verizon 411

Monday, July 21, 2008

Meet Verizon HR - The Job Blog

Happy Monday all! I hope everyone had a great weekend. I see that people are coming and viewing the profile and very few people are asking questions....so, what is it that you want to talk or know more about? Remember, this blog was created as a tool for you to learn about Verizon from a HR persons perspective, so please take the opportunity to ask me questions. Just to get you started here are some items that I can help you with...

  • The application process
  • Navigating through our site
  • Interviews and testing
  • Position availability
  • College Opportunities
  • Events
  • Job agents
  • Blogging
  • "Where are the recruiters?"
  • General FAQ's

So, come on, keep me busy......Blog with me!

Remember to visit: www.verizon.com/telecomjobs

33 comments:

Latanya said...

Hello Kelly,
I am interested in coming b ack to NY to work with Verizon. I would like to know what is the rehire process. I resigned about a year ago to relocated to the south but for more than one reason i need to move back to New York. I am interested in the Great River location as a fios representative. Please advise as to where i need to start.

Thanks
Latanya
latanyablake@msn.com

mary said...

Hi Kelly,
I qualified for the Fiber Customer Support Analyst job in October 2007 for the Syracuse office. In Nov I had talked with a recruiter who asked if I could start the next week and then when she was calling back with the info for drug testing she said she no longer had an opening but would put me in the "next class". Her vm is full and I have not heard from anyone else even though I know they have had at least 3 classes since then. What else can I do?

Mike said...

Hi Kelly,
I'm a resident of the Syracuse, NY area. Approximately 6-8 months ago, I went through testing for FIOS tech support/customer service. I successfully passed the written testing and the next step was for me to listen in on calls. Situations arose that unfortunately didn't allow me to complete that process. I've stopped at my local office and was informed that the only way to apply was through the website. I'd really like to work for Verizon, but am finding myself a bit discouraged since there aren't any specific job listings for the Syracuse area. I've been told by several friends, and friends of theirs, that they have heard Verizon is again hiring locally. I would appreciate any guidance you can provide.

Thanks,
Mike
mcollins1@twcny.rr.com

HR Manager said...

Latanya,

Good afternoon and thank you for your inquiry. In order to assist you with this, I will email you directly. Again, thanks for your inquiry. You will receive a note from me shortly.

HR Manager said...

Mary,

Good afternoon and thank you for your inquiry. In order to assist you with this, I will email you directly. Again, thanks for your inquiry. You will receive a note from me shortly.

VZ HR Manager

HR Manager said...

Mike,

Good afternoon and thank you for your inquiry. In order to assist you with this, I will email you directly. Again, thanks for your inquiry. You will receive a note from me shortly.

VZ HR Manager

Jasmine said...

hi Kelly,
I have recently left the military and am looking for a job in VA. I am not too familiar with the area and dont know where i will be around? if you can just help me figure out which would be best to apply for? Thank you.

Shaman said...

Hi Kelly

I have 10 years experience with Telecommunications and currently work with Nortel Networks.. Are there any engineering management opportunities at Verizon. I live in Dallas, and willing to relocate anywhere in the US

Thanks

lori said...

Hello Kelly'
i have been trying for a position with verizon. I applied for a service representative position and passed the test battery neccessary .The letter i recieved in the mail explained that it could take some time to process the applications, I'm not sure what to do next. It has been months and I'm wondering what i can do to further the process ?

HR Manager said...

Shaman,

Thank you so much for your interest in starting a career at Verizon. We currently have roughly 30 positions in Engineering with multiple locations across the United States. Please go to the careers page (www.verizon.com/telecomjobs)to review all jobs that may be of interest to you and apply. If you have not already done so, please create an account so that the Recruiters have access to your resume. You may also want to set up a job agent in your account with us. This will allow you to receive automatic email notifications anytime we post a position on-line that fits what you are looking for. Please let me know if you have additional questions and we look forward to receiving your resume.

HR Manager said...

Lori,

Good afternoon! Thanks so much for your interest in verizon. In order to assist you, can you provide me more details such as, where did you test, how long ago was it, etc. Having more details will allow me to point you in the right direction. Thanks so much.

HR Manager said...

Jasmine,

Good afternoon and thanks for you inquiry. Before I respond, I wanted to try and pin-point an area that you might be headed to as we have opportunities all over the State of Virginia. So, if you can provide me a "gernal direction" that would be much appreciated.

Thanks in advance.

HR Manager said...

Shaman,

Thank you so much for your interest in starting a career at Verizon. We currently have roughly 30 positions in Engineering with multiple locations across the United States. Please go to the careers page (www.verizon.com/telecomjobs)to review all jobs that may be of interest to you and apply. If you have not already done so, please create an account so that the Recruiters have access to your resume. You may also want to set up a job agent in your account with us. This will allow you to receive automatic email notifications anytime we post a position on-line that fits what you are looking for. Please let me know if you have additional questions and we look forward to receiving your resume.

Darrel said...

Hello Kelly,

First of all I would like to thank you for giving people an opportunity to blog with you in regards to questions they may have about Verizon. I reside in Syracuse,NY and have passed all the necessary tests in March 2008 for the Fiber Customer Support Analyst position,including the role play test in April 2008 and have yet to hear anything, other than an electronic call to confirm my continued interest. I'm very interested in becoming a part of Verizon. In your response to someone else I noticed you advised them to set up a Job Agent. Could you explain exactly what that is? I would like to speak with a recruiter in my area, can you provide me with the name or names & phone numbers of my local recruiters? Any information or assistance that you can give would be greatly appreciated.

Thank You,

Darrel

mary said...

Kelly,
You indicated on 7/22 that I would get an email from you shortly. I have not received one yet, can you give me a more specific time-frame so I will know if it didn't come through for some reason?
Thanks,
Mary

Anonymous said...

Hi Kelly,

I retired on November 30, 2007. Can you tell me what would be the process to come back to Verizon as a contractor or vendor? I think there is a waiting period before you can be rehired? Can you let me know if that is so? I worked in New Jersey and New York as a Team Leader, Training Specialist and Sales Specialist.

Thanks,
Jo-Ann

HR Manager said...

Darrel,

Thanks for the inquiry. First of all, let me help you with your quesion on creating agents. First, log into your careers account and then follow the steps below:
1) Select “Manage Job Agents” option from right navigation
2) Click on “create new agent” button (upto five agents can be set up for each careers account)
3)Provide a title for the agent and select job locations(s).
4)Select optional job categorie(s) and search keywords
5) Specify mile radius,notification frequency and mobile alerts (if desired)
6)Save the agent by clicking on “submit” button
This will allow you to "watch" for openings, as openings that meet your criteria will automatically be sent to you as soon as they are posted, so you can apply immediately.

Regarding your other issue, can you please send me your email address, as I will connect you directly with my recruiter in the area. Again, thanks for the inquiry.

Kelly

HR Manager said...

Mary,

I re-sent you a note today. Please check your personal email and let me know if you didn't receive it.

Thanks.

Kelly

HR Manager said...

Jo-Ann,

Good Mornning. Thanks for the inquiry. Due to the needs of the business, we have very limited opportunities to rehire former employees. If you are interested in being considered in the event there are available opportunities, you must apply online at www.verizon.com/careers. In the event there are job openings for which you can be considered, you will be contacted. You will not be contacted unless you are being considered for an available opening.

Please be aware that your prior service with Verizon is not a guarantee of re-employment. Your eligibility for re-employment will be determined by the applicable staffing process.

Thank you for your continued interest in Verizon and we wish you all the best.

Again, thanks for your inquiry.

Kelly
VZ HR Manager

Darrel said...

Hi Kelly,

I appreciate the assistance you've given me in regards to the job agent process it will definitely be very helful. I would love to work for Verizon and I know it will be a great place to have a rewarding career. I look forward to hearing from you Kelly and you have a good day.

Thanks Again
Darrel
dheard1@twcny.rr.com

Phil said...

Hi Kelly,

I am looking for a job in a specific location in Marion, Ohio, my dad works for verizon already and says that there is always jobs open at the River Valley Building but everywhere I look online I can't find anything for that building. Could you please help me with this. And also I have tried to put my name in the verizon talent network and it won't accept it, it looks like it freezes when I hit the submit button and I haven't touch the screen for over 10 minutes now. Any help that you could give would be greatly appreciated. Thanks and God Bless.

Don said...

Hi Kelley:

I wanted to know the process of becoming a vendor or sub contractor to sell Verizon Products.

I love going door-to-door to meet new people.

Thanks,

-don

HR Manager said...

Don,

Thank you for your interest in Verizon. We would be happy to consider your resume after you submit it through our website, www.verizon.com/careers . All of our openings are posted at our website. To find out how to search for jobs and apply to those that interest you, please see below. If you have any questions or require assistance in the application process let us know. Good luck with your job search.

To identify and apply for positions at Verizon, you can visit our Career website, www.verizon.com/telecomjobs. Before applying for a job, you need to create an account and build a resume. To do this, just click on the "Resume Management" link on our Career site. Once you have done this, you may apply for any position by clicking on the "APPLY ONLINE" link found at the end of each position description, and following the prompts from that point. We also encourage you to establish a search agent, which will allow us to notify you when jobs become available in the future that match your skills and interests.

Please visit the "Careers" site regularly, as it is updated whenever new information becomes available. If you don’t see a job you want now, it may open up in the future.

Thank you

If you are interested in opportunities at Verizon Wireless, please visit www.verizonwireless.com and click on "About Us” and then “Careers.”

Darrel said...

Hello Kelly,

I checked my email and didn't see the information you were going to give me on the other issue. If it was sent it didn't go through, so if you could send me the information again I'd appreciate it.

Thanks
Darrel

Rick said...

Kelly,

I was looking around the site trying to find an old colleague who is now an Executive IT Director for Verizon and stumbled across your blog. Great idea and I commend you for it, you've created a nice resource here. I work for Blackstone Technology Group we are an IT satffing/consulting firm. I know that you are probably hounded constantly by companies wanting to become vendors but I was hoping you would consider us. We already do some work with FNS on the gov't side. I'm hoping you will consider getting some information from me on how we could service Verizon's needs, I would appreciate it greatly. Thank you very much!

Rick
rbarrett@bstonetech.com

HR Manager said...

Darrel- HI! I just sent the email again. Please let me know if you do not receive it. Thanks!

lori said...

Hello Kelly,
I applied for the service representative position in worcester,ma. It was about 6 months ago.I recieved the letter stating i met the requirements for the position and also qualified for the presidents help line in ny.( i don't know what that means) I e=mailed the human recources dept. and got an auto response back so i'm glad for this communication. i would really like to work at verizon although i don't have much experience in the telecommunications field. thanks
Lori

HR Manager said...

Lori,

I would like to be able to assist you, so would you please send me the note you received as well as your last name, so I can inquire further into this situation. Thanks much!

Kelly McCorkle
Verizon HR Manager

HR Manager said...

Rick,

I apologize for the delay in reaching out to you, to be honest things have been very busy around here with the negotiations, but we finally settled, so that is great news.

In response to your request, I am sending your information to Christine Webber, on my staff, who manages the vendor process. You will hear from her shortly.

Thanks for the inquiry.

Kelly McCorkle
Verizon Strategy and Talent Acquisition Manager

HR Manager said...

Phil,

I apologize for not responding to you sooner! I can honestly say with all the comments, I somehow missed your question. Again, I apologize. Regarding employment, it seems as though you have not applied on-line yet, so please follow the instructions below.

Instructions to Apply

The only way to apply is online at verizon.com/telecomjobs. We would be happy to consider your resume after you submit it through our website, www.verizon.com/careers. We post all current job openings there, and that is also where you need to apply on-line. If you don't see a job that fits your skills and interests, keep checking back because we update the site with new openings as soon as they become available. Also, we strongly encourage you to create an Agent that can notify you when new jobs become available. If you have any questions or need help let us know.

Please find below a list of steps to help you apply:

1. Log on to our careers website, www.verizon.com/careers.
2. Click on "Resume Management", and then create a profile by setting up a user name, password and contact information. Please make note of your user id and password in a reliable place because you will need them in order to edit your resume and apply for positions. Remember, whenever you want to log into your Career account in the future, go to RESUME MANAGEMENT. Do not click on the “My Account” or “sign in” buttons at the top of the page.
3. Once your profile has been created, then create your resume by typing in the information or by pasting the information in the fields from your resume document. As you build your resume in the template, hit "save and continue" to move on to each new page.
4. Once your resume has been completed and saved, you will be returned to the Resume Management section.
5. To search for available positions, click on the "Search Current Openings" link on the navigation menu or go to http://www22.verizon.com/about/careers/jobsearch/.
6. Search for current openings by selecting a category from the first drop-down box, and then a location from the second drop-down box. (You may select more than one of each by holding down the CTRL button on your keyboard.)

- OR, you may simply enter a key word in the "By Keyword" box, to see if there are any positions that mention that word in their description.

7. Click on the "Submit" button. If any positions are a match for your criteria, they will appear. Click on the title of the position to read the description. Jobs that have a flame before the title are considered “Hot”, which means that there is an immediate need. If it seems like a match for your qualifications, click the "Apply On-line" button at the bottom of the description and then follow the instructions for submitting your online resume at that point. After you apply for the position you will see a thank you message on-line. If you want to see a list of all the jobs that you have applied to, please click on the “View Applications”.
8. We also encourage you to establish an Agent, which will allow us to notify you when jobs become available in the future that match your skills and interests either via email or to your wireless device. While you are in Resume Management please select “Manage Agents”.

Once again thank you for your interest in Verizon we will be looking forward to receiving your resume.


Additionally, you mention the Talent Network, which is off of the Verizon homepage, verizon.com. I have alerted them to you issue and ask that you go back in and see if you are able to submit your name.

Once you have applied and checked the Verizon Talent Network, let me know and I will put you in contact with a recruiter.

Thanks in advance.

Kelly McCorkle
Verizon Strategy and Talent Acquisition Manager

Greg said...

Hello Kelly,
I worked for Verizon for 8 years and took a voluntary package back in June of 2007. I only left because my family was relocating to another State. However we decided not move again because the economy went bad and took the housing and job markets with it. I have since decided to stay in New York. I have applied for positions over the internet with Verizon. I even get a message stating I will be called within 24 hours by an HR person after filling out the application. But I never receive a phone call. I know it is because I am an ex-employee and costs has a lot to do with it. I was a model employee with Verizon. Perfect attendance, met all my objectives etc...It was a bad move on my part to leave, but at the time since I was moving my family to another State it was a good move. If there is any way I can get back with Verizon I would like to do so. Verizon is an excellent company to work for. Is there any advice you can offer me? Thank you for your time and enjoy your weekend.

HR Manager said...

Greg,

Thanks for the inquiry! As you may know, due to the needs of the business, we have very limited opportunities to rehire former employees. If you are interested in being considered in the event there are available opportunities, you must apply online at www.verizon.com/careers, as I see that you have done. In the event there are job openings for which you can be considered, you will be contacted. You will not be contacted unless you are being considered for an available opening.

Please be aware that your prior service with Verizon is not a guarantee of re-employment. Your eligibility for re-employment will be determined by the applicable staffing process.

Thank you for your continued interest in Verizon and we wish you all the best.



Kelly McCorkle
Verizon Strategy and Talent Acquisition Manager

TCNJ said...

Hi Kelly,
I'm not sure this thread is still active or not but I'll give it a go. I qualified for the Fiber Customer Support Analyst position in May, 2009 in the Freehold office. I was sent a letter notifying me I would be contacted within 30 days if a position matching my skills was open. I haven't heard anything since. I am still very interested in working for Verizon. Is there anything else I should do?