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Wednesday, June 16, 2010

Telephone Account Manager I

Telephone Account Manager I

Position Responsibilities:

Consultative inside sales position managing a module of approximately 350 customers with an average annual telecom spend per customer of around $8,900. Focus is primarily on retaining and up-selling the existing customer base. Responsible for creating and owning ongoing relationship and managing the activity of the account team including the Sales Engineer, Implementation Specialist, Billing specialists and Vendor Partners to deliver the complete line of Verizon voice, data, video, IP & CPE products. Resolves customer issues to ensure customer satisfaction. Responsible for territory account planning and forecasting as well as creating accurate pricing and proposals. The primary sales activity for this role will be farming.

• Designs, proposes and sells integrated voice, data, LD, CPE and internet solutions and value added application packages to existing base of medium business market customers via telephone based selling.

• Independently manage approximately 350 accounts to retain customer base and increase revenue. Partners with customer to understand their business to determine present and future needs in a consultative selling approach.

• Meet/exceed revenue objective (and Standards of Performance as reviewed with manager on a monthly/quarterly basis) consisting of moderate-lower complexity services (voice/data CPE, legacy voice services, integrated voice and data, data networking, and internet access).

• Exceeds customer expectations in the area of quality account management and customer service.

• Interfaces with and is proficient using Account Planning and Order Entry systems (OneSource)

Responsible for all continued improvement/ongoing education as it relates to technical, applications, sales and systems training including completing competency tests.

Required Skills:

• Bachelors degree or a minimum of 1 year of proven business to business sales experience.
• Excellent organizational skills.

Desired Skills:
• Degree (2 or 4 year) is strongly preferred
Additional Information:

First Consideration will be given to those with a minimum of a 2 year degree

Apply directly today at

Thank you,

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